Refund policy

Return & Refund Policy

We strive to ensure your complete satisfaction with your purchase. If you are not satisfied for any reason, we are here to help.

Returns

• Eligibility: Items must be unused, in the same condition as received, and in the original packaging.

• Time Frame: You have 30 days from the date of purchase to initiate a return and ship the item back to us.

• Proof of Purchase: A valid order number is required to process your return.

Return Process

1. Initiate a Return:

• Contact our customer service at packessentialsltd@gmail.com to start the return process.

• Provide your order number and the reason for return.

2. Return Authorization:

• You will receive a Return Merchandise Authorization (RMA) number along with detailed instructions on where to send your item.

3. Shipping the Item Back:

• Pack your item securely, including all original packaging and accessories.

• Ship the item back to the provided address.

• Return shipping costs are not covered and will be deducted from your refund.

Refunds

• Inspection:

• Once we receive your item, we will inspect it and notify you of the return status.

• Processing Time:

• If approved, we will initiate a refund to your original payment method.

• Please allow 3-7 business days for the refund to be processed and appear in your account.

• Partial Refunds:

• In some cases, only partial refunds are granted (e.g., if the item is not in its original condition, damaged, or missing parts for reasons not due to our error).